Customer Testimonials

The Customer service , attention, professional attitude,with customers, service and timming are Very professional, I would recommend anyone to buy an automobile here.

In and out for oil change and tire rotation… express service….satisfied with service and staff.

The service department is always great and take care of my needs!! They keep me informed and treat me with respect.

Customer service along amount of time taken was great. Atmosphere was quiet and lobby clean.


I had an issue with the power steering pump which led to steering issues and power braking issues. Southern GMC was able to order a new power steering pump and confirmed the hydro boost was not affected an got me back on the road quickly.

Professional, courteous

Thank You Ron Fitzgerald & Bryan Helped me understand diesel engines a little better since it’s my first, for the hospitality… I’m back with GM after about 15 years

Friendly service representatives . Prefer talking to people vice the computer when trying to make service appointments would be my only negative.

Check in process fast, service technicians were very courteous.What kind. My vehicle was in and out in no time at all.

Professional, friendly and courteous. Your staff is knowledgeable and assists with any. Questions. Thank you

Great customer service, we only came by for an oil change and state safety inspection. As always though, we were attended to promptly and professionally. This is our go to dealership for GMC service even though we are in NC. Thanks for taking great care of our Denali

On time and courteous Easy access, nice people Place is under renovation and as such a little confusing


They have kept their word about bringing your vehicle in without an appointment for oil changes, alignments, change of wiper blades. The workers work with excellence & is sure every need is met.

We had an appointment set up and a couple days before it we had something come up and would not be able to bring our truck in. My wife called and they rescheduled us immediately the next week. They took care of the maintenance needed and notified me once everything was done. Very happy with the service.

Eat an excellent place to come and bring you own truck to get a all needs done

Much better communication and ease of dealing with the service department! Spectacular changes have occurred and made getting service done so much more efficient!!!


Treyvon and Rasheed did a great job Would differently come back.

“Great service and amazing people, making for a high-quality experience. I highly recommend going!”


Sean was terrific taking care of me. Mechanic did superb job. Dealership could have ripped me off, yet didn’t. It was a simple fix and I trust this dealership to treat me with honesty and fairness. Super happy.

Great service Department , Southern Buick/GMC treated me with respect and got me in and out in a timely manner

Always in and out for services pertaining inspections along with oil changes too. No complaints.

Very good service though I was coming in for several things, one of them my trunk hard to open was told I need to pay $199 just to look at it. I said nevermind. I asked for my car to get vacuumed and he said yes. It was never vacuumed the manager said he will talk to him to do a better job. Do I really believe this no. As Eve rytime I go it's never vacuumed.

Great experience, personable, organized, and friendly Great experience with finance and close out Great dealership

Great experience, personable, organized, and friendly Great experience with finance and close out Great dealership

Service was for first oil change and tire rotation on a 2024 GMC Acadia. Wait was longer than normal, but was acceptable considering your shortage of help. Service rep that checked me in was very accommodating, informed of longer wait times, was very professional. No complaints.

Came in for a oil change and state inspection. Bad windshield. Had to return. Got it taken care of. They did a good job.

Easy drop off and quick repairs. Communication was timely as well. Will definitely come again



The salesman, Shamar Godfrey was amazing. Extremely knowledgeable about the vehicle I was interested in.

Rebecca is the best service writer in the industry. She goes above and beyond to take care of whatever I come in for. You need more Rebecca’s.

Great dealer, excellent customer service. Perfect experience. We'll be bringing my vehicle there for all its services

They did a great job! Really welcoming and Max made the process easy and quick! Love my new car!

Efficient and honest, good customer service. Deliver on time or earlier than promised. Convenient service times available.

Great

My experience there has continued to be outstanding...thank you!!

Very friendly and professional. Got me in and out in good time.

Service department is excellent…friendly service , happy employees, smiles all around. Five stars from me!


Great service quick turn around professional staff knowledgeable staff about products kind generous respectful people


Easy in person scheduling. 1st oil change for new 2024. Easy pick up thank you

Jacob, Meryll, Reggie, & Katrina were all very professional, helpful, patient, & provided the best customer service anyone can ask for…..just gained a customer for life.

Very pleased with staff and mgmt...friendly, efficient, professional . Waited for car oil change and inspection appt...not a long wait...maybe 45 min.

Very professional. I had an appointment first thing in the morning. They were on time and had me in and out in no time.

Recall service scheduled over the phone. Nice to talk to someone when working delivery details. Car completed when promised and I received a call at the designated number. The latter does not always occur with other dealerships.

I drop my husband truck off and was able to pick it up after I got off of work which made it so convenient thanks for the awesome job


Abdul was very helpful in understanding of extended warranty.

Very friendly professional and cleaned I highly recommend it

The where friendly knowledgeable and extremely helpful I would definitely use them again for all service needs

Your customer service team never let's me down. Very courtesy, and polite. Maintenance crew very informative.

Other than issues with making an appointment all was good. Service was completed accurately as for all work requested


Everyone was professional, they acclimated my needs to the best of their ability and made me feel welcome in the environment.


Very friendly and professional helpful service team. Needed help reading the sticker and the gal at the desk created a new one AND replaced on my windshield. Also, receptionist/cashier friendly and helpful.

Have been with them through two other leases and was very pleased to sign my third lease.

Overall, this dealership is cool. I won't go anywhere else, unless I move out of state! 😁👍🏾

My sales person Adam and my finance person Jerome was awesome.

Rebecca kept me well informed regarding service. Job was completed quickly. Quoted price was charged.

Dan McGraw, Jacob and Anthony was the BEST!!! They have GREAT customer service and truly listen to your needs and took great care of my 2019 Buick Envision!!!🙌🏿🤩🥰

It was very easy to make the appointment. Service Department kept me informed every step of the way.


Service tech was informative and kept me up to date on what was needed and suggested for my vehicle.

Jeri was totally Awesome. . She went above & beyond my expectations!!! She will definitely be my Go To

Reliable and dependable and concerned in making sure your car is fixed correctly so that you are safe.

Scheduled my state inspection and oil change for my convenience.. Completed them in one hour,

Customer care Service was very professional and courteous No issues… no complaints. Highly suggest their service.

My service writer was very friendly accurately to tell me what I need to know. They were quick to get the come and got me after everything was done. I was not there very long.

Only had 1 prior issue which was promptly corrected, since then nothing but positive interactions and service

The experience was one of a kind. During each visit, everyone that we spoke to greeted us and were very accommodating.

Like I said before the service was great and Sean was excellent knows how to talk to people and he understand the kind of job he's doing thank you very much

Very professional and polite had a great experience and everything was done in a timely manner

Kris was extremely helpful when choosing which car to purchase. We had a good experience with the dealership.


There's nothing wrong about your man you're doing a great job you know and better than the one in Virginia Beach I'll tell you one thing that's why I keep coming to you

Service writer was excellent. Fast work.

Blown away by the amazing customer service provided by Stuart, Matt, Tim & Cedric. The group effort aided in an extremely satisfied transaction. Highly recommend Southern Buick!! They truly treat you like family!!!


Nice service advisor and great service!

Service is very good. Problem is scheduling service on line does not make it to the actual service appointment. As I did schedule on line but the service advisor had no record of my appointment. They worked me in and again service was great but it took all day for an oil change and tire rotation because of the on line scheduling. Even the advisor said I need to call to make sure of the appointment. Make sure the systems are linked or get rid of the on line appointment option to save confusion and time of the customer



My Wife and I love this dealership because they go above and beyond customer service. They make sure the customer feels welcome and at ease. We were very impressed and will recommend them to all of our family and friends.

Came in and was greeted and serviced. Completed in a timely manner and out the door for me to go back to work. Not my first experience but by far one of my best. Customer Service greeter Rebecca was a breath of fresh air at 8:30 am Great addition to your customers

I appreciated that David texted me with real-time updates regarding the work on my car!

I always receive excellent customer service at the service center. I would recommend GMC Greenbrier to all my family and friends!




My review is for service. Service was taken care of quickly and scheduled in a timely manor.

Your website hours don't coincide with your actual hours.

Very friendly helpful and efficient resolved My issue with my vehicle at the location the

Customer service advisor Mr. David Reese provided exceptional customer service. As soon as I walked in the door, he was there to greet me and start the process for an express oil change! I received a text message stating who to contact if I had any concerns before I sat down in the waiting area. I greatly appreciate the exceptional service that was completed in a very timely matter! Thank you Mr. Reese & service tech Mr. Roberto Adams. Great teamwork makes a very happy customer! So once again, thank you very much For a great experience!
