Customer Testimonials
The customer service staff was courteous and addressed any question I posed. Well done Southern!!!
My experience with this dealer was excellent. The staff was pleasant and very professional and I was totally comfortable with pleased with the service on my vehicle
Professional and reliable is the service and treatment you'll receive from this Kia dealership.
The gentleman that helped me went above and beyond for me even though I didn’t have an appointment! And the service was super quick, I was out in less than an hour! Best experience at a dealership service center, ever!
Excellent service. Quick return of my vehicle. Sean, the customer rep was very professional and answered all my questions.
Outstanding service by the Kia team I originally brought the vehicle and only for an oil change, but they reminded me that I needed an 8000 mile checkup. They took care of that at no charge to me and my vehicle is running outstanding. It was clean when I got it back. Excellent service.
The work done on my car was fast and efficient service. I would recommend to others
Extremely wonderful experience. My family and I have purchased many vehicles from Southern. Cynthia, Abdul, Dave, Nimmo, and Trina are the best
Service was fast and the waiting area is very comfortable, Contact with Kwan was enjoyable
It is a superb and clean and the staff is friendly and helpful to me.
My service advisor is always wonderful and pleasant and very knowledgeable. I appreciate him and his efforts to make sure I’m taking care of.
Thank you for your business for honoring your contracts continue to do great, I will tell people about your business
Bought the car here over five years ago and stuck with their service department since. I'm doing my scheduled maintenance here and am satisfied.
Seemed motivated to attend to my problems and made my visit as painless as possible.
I had to ask why my car was still not finished with free inspection and oil change after an hour waiting only THEN to find out it wouldn't pass because of cloudy headlights. No explanation of why I wasn't told sooner. Barely an apology. This seems to be a pattern for Southern. This lack of communication has happened to me before. Customer service is lacking.
The service to install a bed cover was completed quickly and efficient. Kim was great to work with and provided great service.
I was able to get an appointment in a timely manner. The appointment was made online.
At first they said the recall fix would take over an hour. When I inquired, after 15 minutes (car repair had not started) they said they would let the technician know I had another appointment elsewhere in an hour. They were able to complete it within 45 minutes. I was early to my next appointment!
It was good. Everything was completed in a timely way. Very Good service. Was informed of what was needed for my car and the option to have it completed.
I've been coming to this dealer for about 30 years. I have never had a problem. Kia's are great cars!
The service was done on time plus did an oil change. Everyone was pleasant at the service center.
Good Inspection and All Recalls Were Addressed and Taken Care of Promptly Without Any Issues.
All staff members were friendly and proffestional and took the time to anwser all my questions. Thanks to all!
Excellent Service , would recommend to friends and family and the 15 word minimum is stupid
Great place to purchase a vehicle I love the experience and I love my vehicle
Excellent service and manager (Antwan Pair). Enjoyed the new service text. I also can view my vehicle. Great job
My man Dequan was the most professional, and very helpful. My wait time was short.
Droped off my pick up truck oil change tire rotation an recalls taken care of
All the employees interacted with for more than five years have been professional, friendly and taken the time to explain things in a manner easily understood.
Everyone was very nice, and despite the temp area for the team, they did a great job.
Service personnel were friendly and helpful. Very flexible when additional services were requested. Speedy service.
I enjoyed the quick and efficient service that the technician communicated with me during the process
Service was great, and Sean was really helpful. He kept me updated about my vehicle's work progress until it was completed.
The staff is super friendly and listens to their customers concerns or problems. The first inspection and check up went great. I returned with a problem I have been experiencing since I purchased the 2025 Telluride and it was not addressed or fixed. I will need to return for a third time to have it further looked at.
Very professional and accommodating to service my vehicle on short notice. Kept me informed throughout. Highly recommend Greenbrier GMC!
This service appointment for oil change and state inspection was the best I’ve had in many years. On time and courteous service.
I like because I always get a quick response back when I call in to get some service and the employees are always polite.
The service writer was very helpful and went above and beyond for me. I was very happy with the service..
The employees were very kind and easy to talk to and very helpful! They made the process very smooth
I went there on a Friday for a recall on my Kia. The system they use for the recall was down and wouldn't be back up until that Monday. I ended up leaving my car there over the weekend but Rebecca was very helpful and made sure to update me every step of the way
Althought the dept is going under a major renovation, they provided the best service possible. I was happy.
They took and made tire and "lock" replacement in less than 4 hours. The Kia waiting area was very comfortable with deep cushioned chairs.
Since purchasing my vehicle at Southern. I have received the best service and all the people have been very helpful and kind.
My appointment was on time, service begun quickly, and my vehicle returned in under one hour.
As soon as I walked in I was greeted and they helped me right away.
Great customer service with Dekwan he seems to always have the answers or find them in a timely fashion
I was out of state on vacation and my check engine light came on and they were sooo helpful. I didn’t have any appt but they did everything they could to get me back on the road. So grateful!!!
The service writer was wonderful. They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service department and dealership.
Service was fast and efficient however, would request that the next time the service manager has an issue with an employee or reprimanding an employee, please do it in an office where customers are not present.
The service team is fantastic, especially Mr. Antwan Pair. He is professional and personable. Mr. Pair took time to make sure I understood my service plan. He went over and beyond to ensure that the service visit was positive and timely. I would also like to recognize Tray; he was exceptional in making sure my experience in the waiting area met my needs. I needed a quiet area to conduct a virtual meeting and he helped me find a place to do so.
Staff is very efficient and having a pleasant waiting area is also a big plus for me
Gracious, accommodating, personable, friendly. Staff kept me engaged and updated me on progress of my vehicle.
My customer service experience was very good. Service staff were courteous and helpful in explaining available services for my car. They communicated with me throughput my appointment and contacted me when they were done. When I returned to pick up my car, it was minutes from closing but the quality customer service continued. Thanks for making my needs seem important.
I love my Forte 🤗💕 Drives smooth and quiet 🤗💖💕 customer Service is easy and quick. Not a single problem since I bought it. I wished I brought a bigger one tho 🤗
The recall was done quicker than I expected. The expedience was truly appreciated. The teamwork was noticeable.
Great. response. Friendly service. Just Made me feel Comfortable Dealership. was very professional And I did like the cover on the seat and the Mat on the floor also.
My experience was great. They were able to see my car in service way quicker than originally expected and they were easy to work with considering I still my warranty.
Ms. Grier in car rental and Antwan in service are exceptional. Gave me great service and kept me notified on the status of my truck.
My service advisor Dekwan Millerat has been such a tremendous help every time I come get my car serviced
Professional friendly fast customer service on time,I would recommend friends and family to buy a vehicle here.
Quick service, the check in area was a little shabby looking. It was a seamless check in though, hour wait for oil change and tire rotation.
Usually my car service day is good. But this last time even though I had an appt and dropped my car off early my car was not ready when I turned to pick it up. Service tech even asked me a time I need it back. Was not happy with things this time because I was late for work because my car was not done on time (with an appointment). [Appt time 1140, drop off time 8 am, return to pick up car at 2pm. Car was not done until 315 pm.]
I had an appointment for my 2022 Telluride SX. Once again, I had a great experience dropping off and picking up my Ride. Dekwan was very pleasant, helpful, and knowledgeable about my Ride and her needs. He told me that he would call me with the Technician’s recommendations, if any were needed. He did call me with an update and helped me set up an appointment for the necessary follow up work. Although I didn’t catch the names of the 2 Service Reps when I picked up my car, they were wonderful as well.
Dealership is clean and has good customer amenities . Staff are friendly.. no other comments at this time.
I used to be very happy with this dealership, until I bought the 2017 Canyon from them. I admit they have been pretty good about fixing most of the problems with it, but I don't think they have done anything to fix the problem only I seem to notice with the transmission. The last time they could find a problem the extended warranty said they had to change the transmission fluid (which had been done before) and update the software (which I feel GMC should have covered) and I had to pay for myself. That fixed the major shaking but ... Read More DealerRater - May 30, 2025
Everything went well, I waited for 1.5 hours for an inspection and oil change, but upon checking the oil level on the dipstick it need a quarter of oil which I added.... So far so good, not bad ,all at no cost to me.
Great service for my telluride. It was ready and waiting for me when I requested it to be.
Great service 👏
Jake Nelson was very professional and very helpful in every way.
Great place to buy a car and have your car service there. I would recommend people to buy there
Reggie was helpful throughout my process over the phone and also while I came in person. Worked a deal with me through his boss to my comfort levels. Jake in finance was also very helpful in explaining everything along the way as it pertained to extended coverage on my vehicle plus my term details.
Our salesman (Reggie) was/is fantastic. The finance people were all professional and kind. The service mechanics are pleasant and skilled. Our only issue is our service writer, Antwan, is always so unprofessional and arrogant every time we have to bring our new vehicle in. He needs to attend a customer relations seminar or class to learn how to talk to customers.
Srrvice is great! Kim is extremely profesional and friendly! As are the other staff members. Everything is clearly explained to me so I understand. I have observed other customer interactions and it is profesional no matter what the problem is. I enjoy coming there!
Absolutely incredible hospitality, along with fast and professional service. Kris was amazing and I will definitely be referring my friends specifically to him!
Our Salesman was Logan Serbin. I had a list including color of the vehicle that I was looking for. He manage to find the perfect one for me. Logan makes you feel very comfortable and I commend him on his patience dealing with us. We didn't feel any pressure working with Logan or this dealership. Keep up the good work. I will make sure I spread the word to check out Southern Auto Center at Greenbrier. Ask for Logan!
Very courteous and went out of their way to help me. I would recommend to others
Everyone and almost everything was good. When they plugged my tire, the employee forgot to fill it up with air. So I went to a gas station to fill it up.
I brought my vehicle in for service. Antwan was awesome, very friendly and professional. He answered all of my concerns and discovered that I had a recall on my vehicle. He took care of that and my vehicle was complete before his estimated time. It was the best experience I ever had at a dealership.
Antwan Pair was the best. He went above and beyond. His customer service skills was top notch
Always top of the line service. Customer service is always top tier and long with the service provided by the mechanics.
Sean and the entire team in the service department were very professional, extremely knowledgeable, and very accommodating. They answered all my questions and got my K5 in and out as quickly as possible.
Above and beyond professional, excellent communication, and very knowledgeable staff. No fluff, no nonsense just excellent expertise and customer service.
A wonderful place to buy car! Winston Whitehurst and Jacob Nelson did a fantastic job of setting us at ease and making everything easy to understand!
Fast and efficient, this group knows what they are doing and does it well! 10/10
Make shift counter during renovation worked out well. Associates were very courteous and seemed knowledgeable.
The service I received was as expected and the staff was friendly and I was out in a reasonable amount of time
Went in for a oil change. Didn't need a appointment and it didn't take as long as I thought it would. Great customer service.
Very fast, friendly and efficient
As always this Dealership exceeds my expectations, great service, friendly and courteous advisors, keep up the good work.
I didn't have an appointment but i was in and out from my oil change in less than an hour!
Staff was welcoming and helpful.
I brought my new truck the end of March. I had the best experience thanks to Stuart & Treyvon. They took excellent care of me. I've told quite a few people about the care I received here at southern buick. So hopefully they can be just as helpful to them as they were to me.
Adam and Jerome were great!
I have left messages for the service department multiple times over the past two weeks with no return phone call. Update: I received a callback after my initial review. I’m happy to say they rectified the situation immediately. Revising my original rating back up to the 5star rating and service I am used to over years.
Very good experience at the service center.
they worked super hard to help me get the car i wanted despite having a not so great credit rating. Chris was very helpful and professional and understood all my concerns. All staff assisting in my purchase were friendly and knowledgeable!
This is the 2nd time in 9 years they lost a 20k sale over 1k. I knew better but you know we dont listen to better half. Went to spend 22k on a tesla. They show me the break down , wanted to charge me $699 for a lojack like the car isn't full of tracking. $499 for ceramic coating on paint and seats that last 2 years , $399 for codes hidden all over the car in case my parts are sold. All should be optional but I was told by the manager they are installed on all of their cars! What a rip off . ... Read More Google - May 10, 2025